What isTop Weight Loss Med?

Top Weight Loss Med helps address healthcare needs by combining a suite of services into one online provider offering consultations, prescriptions and personalized care through telehealth.

Who is Top Weight Loss Med for?

Top Weight Loss Med is designed for individuals seeking medically backed solutions for weight loss, primary care, mental health, skincare, hair loss, erectile dysfunction and other health conditions.

How does Top Weight Loss Med create a personalized treatment plan?

Top Weight Loss Med gathers your health history, symptoms and preferences to build a health profile that helps providers create a tailored treatment plan for you.

Do I need to see a healthcare provider in person to use Top Weight Loss Med?

No — Top Weight Loss Med offers entirely virtual healthcare services. In cases where labs are required, they help you access a local facility.

Is Top Weight Loss Med available in multiple states?

Yes — Top Weight Loss Med is available in many U.S. states, offering virtual consultations, prescriptions and at‑home delivery options.

FAQ | TWL

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If you are a weight loss member or interested in a weight loss membership at TWL, use this link for weight loss specific FAQs: https://www.topweightlossmed.com/weight-loss-faq

TWL Program Overview

What is TWL?

TWL is a modern healthcare platform designed to make care easier, more accessible, and more personalized. Through TWL, you can connect with licensed providers online for primary care, request prescriptions, and explore specialty treatments—all in one place. Our goal is to simplify healthcare while keeping quality, safety, and convenience at the center of everything we do.

Who is TWL for?

TWL is for individuals looking for medically guided, personalized care—especially those seeking support with weight loss and related health goals. Our licensed providers work with members who may benefit from evidence-based treatments, including GLP-1 medications such as semaglutide, when clinically appropriate. In addition to weight loss, TWL also supports men and women seeking care for other health concerns, including hair loss, erectile dysfunction (ED), and more. All treatment recommendations are based on provider evaluation, individual health needs, and medical appropriateness. TWL is designed to make healthcare more accessible and convenient, offering online consultations, provider-prescribed treatments, and home delivery—often without the need for insurance or in-person visits. Services are available to eligible members in all 50 states. Availability of services may vary by state, and eligibility is determined by a licensed provider.

What can I use TWL for?

TWL offers convenient, affordable care for a wide range of health needs. Members can connect with licensed providers for support with conditions such as primary care concerns, cold or flu-like symptoms, birth control, hair loss, erectile dysfunction (ED), weight loss, skincare, and mental health support for anxiety or depression. All treatments are recommended and prescribed based on provider evaluation, clinical appropriateness, and individual health needs. Availability of services may vary by state.

How does TWL create a personalized treatment plan?

It starts with getting to know you. You’ll share information about your health history, current symptoms, and treatment preferences so we can build a complete and secure health profile. Using this information, a licensed provider reviews your medical record and recommends a treatment plan tailored to your individual needs and goals. With a range of care options available, every plan is designed to support you safely and effectively based on medical appropriateness.

What are TWL's customer service hours?

Our support team is available by phone at (585) 699-1164 during the following hours:
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Monday–Friday: 9:00 AM–6:00 PM ET
Saturday–Sunday: 12:00 PM–6:00 PM ET
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You can also message your care team anytime through TWL's secure, unlimited messaging—so help is always within reach.

Do I need to see a healthcare provider in person to use TWL?

No. TWL is a fully virtual healthcare platform, so you can receive care online without in-person visits. In some cases, a licensed TWL provider may recommend lab work to better understand your health and guide your treatment. If labs are needed, TWL will help coordinate testing at a nearby facility for your convenience. All care decisions are based on provider evaluation and individual medical need.

How do I access my TWL account?

Once you’ve created your TWL account, you can sign in anytime from your computer, phone, or the TWL mobile app. From your account, you’ll be able to schedule appointments, review your visit history, request medication refills, and securely message your care team. If you need help accessing your account, our support team is here to assist you.

How much does a TWL membership cost?

TWL offers flexible and affordable options depending on the care you’re looking for. Our weight loss program is currently available for $39 for a limited time, with the standard membership priced at $135 per month. We also offer special pricing and promotions across other services, including a free provider review for birth control requests, $20 off your first erectile dysfunction order, and 60% off your first month of our mental health program. Each intake form takes about 5 minutes to complete, making it easy to get started. Pricing, promotions, and availability may vary by service and are subject to change. All care is provided based on provider evaluation and clinical appropriateness.

What does an TWL membership cover?

An TWL membership gives you access to convenient, high-quality medical care and the tools to manage your health from home. Depending on the program you choose, coverage may include:

- A personalized weight-loss plan, which may involve GLP-1 medication and one-on-one coaching through unlimited secure messaging
- Mental health care with personalized support from licensed psychiatric providers, which may include FDA-approved medications when clinically appropriate
- The ability to request same-day or next-day appointments, prescription requests or refills, and home delivery for eligible treatments
- All care and treatments are provided based on provider evaluation, medical necessity, and individual eligibility.

Availability may vary by service and location.

Birth Control

Does TWL offer birth control?

Yes. TWL offers private, convenient online consultations for birth control. After a virtual visit and provider review, medication may be prescribed when clinically appropriate and delivered discreetly to your home. Your care begins with a secure online consultation, where a licensed provider will review your medical history, preferences, and health needs. TWL also provides refill reminders, so staying on track is simple and stress-free. All treatment decisions are made by licensed providers based on medical evaluation and individual eligibility. Privacy and confidentiality are always a priority. Learn more here.

Does TWL accept insurance for birth control?

At this time, TWL does not accept insurance for birth control medications. However, we’ve worked closely with our pharmacy partners to keep pricing simple and affordable. Most birth control options are available for $15 per month, with free home delivery and automatic refills to help ensure you never miss a dose. Pricing and availability may vary by medication, and prescriptions are provided based on provider evaluation and clinical appropriateness.

Can I get birth control without insurance?

Yes. TWL believes access to birth control should be simple and affordable. After a virtual consultation and provider review, birth control may be prescribed when clinically appropriate—no insurance required. Many options are available starting at $15 per month, with free, discreet home delivery. You can choose a 3-month or 6-month supply, making it easier to stay consistent without extra trips or refills. Pricing and availability may vary by medication, and all prescriptions are provided based on provider evaluation and individual eligibility.

What types of birth control does TWL offer?

TWL offers several common and effective birth control options, including the pill, patch, and ring. Your care starts with an online consultation, and a licensed provider will help you choose the option that best fits your body, preferences, and lifestyle.

- Birth control pill: Taken daily, the pill works by regulating hormones to help prevent ovulation.
- Birth control patch: Worn on the skin (such as the upper arm, abdomen, or back), the patch delivers hormones through the skin and is replaced weekly
- Birth control ring: A small, flexible ring placed in the vagina that releases hormones over time and is highly effective when used as directed

Your TWL Care Team will review your medical history and work with you to create a birth control plan that’s safe, effective, and right for you. All prescriptions are provided based on provider evaluation and individual eligibility.

What if I’m not happy with the birth control I’m taking?

Your comfort and well-being matter. If something doesn’t feel right, your TWL Care Team is here to help. You can message your provider to share what you’re experiencing and discuss whether a different pill or birth control method may be a better fit. Some birth control options can take a few months for your body to adjust, but you should never feel stuck. Your provider will work with you to review your symptoms, preferences, and medical history and make changes when clinically appropriate. All treatment adjustments are guided by provider evaluation and your individual health needs.

I’m not sure which birth control is right for me—how do I choose?

You don’t have to decide on your own. TWL’s Care Team will work with you to understand your health history, preferences, and daily routine to help identify the birth control option that fits you best. During your consultation, a licensed provider will walk you through your options, explain how each method works, and answer your questions so you can make an informed, confident choice. All recommendations are made based on provider evaluation and individual medical needs.

Is it safe to skip my period with the pill?

For many people, yes—it can be safe to skip periods using a certain combination of birth control pills. These pills can be taken continuously, which may reduce or stop monthly bleeding without causing long-term harm for most individuals. That said, everyone’s body is different. If you’re considering skipping your period or have questions about whether it’s right for you, your TWL Care Team is here to help. A licensed provider can review your health history, explain what to expect, and guide you based on your individual needs. All guidance is provided based on provider evaluation and medical appropriateness.

How effective is birth control?

When used correctly, many birth control methods are over 99% effective at preventing pregnancy. Effectiveness can vary depending on the method and how consistently it’s used. Your TWL Care Team will work with you to choose a birth control option that fits your lifestyle and schedule, helping you use it as directed for the best protection. All recommendations are made based on provider evaluation and your individual health needs.

TWL Async Mental Health Program

What does TWL's Async Mental Health program include?

TWL’s Mental Health program is designed to provide thoughtful, ongoing mental health care tailored to you. Your care begins with an initial virtual visit, during which a licensed psychiatric provider will develop a personalized treatment plan that may include prescription medication when clinically appropriate. You’ll have unlimited secure messaging with your psychiatric provider and care coordinator, so support is always available. If medication is prescribed, you can choose to have it delivered in discreet packaging to your home or pick it up at a local pharmacy—whatever feels most comfortable for you. All care is provided based on provider evaluation, medical necessity, and individual needs.

How much does the program cost?

For a limited time, TWL is offering 60% off your first month, bringing your cost to $39.You will receive a three-month supply of medication in one shipment. If you need additional medication after that, a refill request will be required. Mental health coaching is $49 per month, and medication is billed as $116 for a three-month supply (equivalent to approximately $39 per month). Pricing and promotions are subject to change. Membership renews monthly unless canceled

When will I start to feel better?

Everyone’s journey is different, but many people begin to notice improvements within a few weeks of starting treatment. Your care begins with a virtual visit with a licensed psychiatric provider, who will create a personalized treatment plan based on your needs. This plan may include prescription medication when clinically appropriate. If medication is prescribed, it can be delivered discreetly to your home or picked up at a local pharmacy. You’ll also have regular virtual follow-up visits so your provider can monitor your progress and make adjustments as needed. Between visits, you can message your provider anytime through TWL’s secure portal for support or questions. Response to treatment varies, and timelines depend on individual factors and provider recommendations—but you won’t be navigating it alone.

How will I communicate with my care team?

Staying connected is easy at TWL. You can reach your care team in the way that works best for you:

- Unlimited secure messaging with your provider for questions and ongoing support
- Secure messaging with your care coordinator through the TWL portal—our team is always here to help

You can use different communication options at different times based on your needs, schedule, and preferences. Availability of services may vary based on provider discretion and clinical appropriateness.

General Medical

What is TWL’s philosophy behind medical care?

TWL believes high-quality medical care should be accessible, convenient, and centered around you. Our goal is to remove common barriers to care by offering same-day or next-day appointments, easy prescription requests and refills, and home delivery when available. We focus on combining clinical quality with convenience and accessibility, so you can spend less time navigating healthcare and more time focusing on your health and well-being.

What happens if I need to go to the hospital?

If you’re experiencing a medical emergency—such as severe symptoms, chest pain, trouble breathing, or any condition that feels urgent—call 911 or go to the nearest emergency room immediately. TWL does not replace emergency care.

Who are the healthcare professionals at TWL?

At TWL, your care is provided by a trusted team of U.S.-licensed, board-certified medical professionals, including physicians (MDs and DOs), physician assistants, and nurse practitioners. Our providers take a thoughtful, patient-centered approach and see fewer patients each day than many traditional practices. This allows them to spend more time listening to your concerns, understanding your health goals, and recommending care that’s right for you. All treatment decisions are made by licensed clinicians based on medical evaluation, clinical appropriateness, and individual health needs.

What should I expect from my care team at TWL?

At TWL, you can expect compassionate, patient-centered care focused on your overall well-being. Your care team takes the time to listen, understand your goals, and support you with thoughtful, evidence-based recommendations.TWL provides both members and providers with the tools needed to deliver high-quality, convenient care. This collaborative approach means you’re never navigating your health alone—you have a dedicated team working with you and advocating for your care every step of the way. All care is guided by licensed providers and tailored to you as a whole person, not just a set of symptoms.

Is it legal to prescribe medication online?

Yes. Prescribing medication through virtual care is legal and widely used when done in accordance with state and federal regulations. At TWL, licensed healthcare providers can prescribe medications through secure virtual visits or online consultations, depending on your needs. A provider will carefully review your health information and determine whether medication is appropriate for you. All prescriptions are issued by U.S.-licensed clinicians and follow applicable telehealth laws and medical guidelines. Not all conditions or medications are eligible for online prescribing.

Is this a safe way to receive medical treatment?

Yes. TWL provides a secure and convenient way to access medical care for many health needs. All care is delivered by licensed healthcare professionals using secure, encrypted communication channels designed to protect your privacy. Providers follow established medical guidelines and only recommend treatment when it’s clinically appropriate. While virtual care doesn’t replace emergency or in-person care in every situation, it can be a safe and effective option for many types of medical support.

Are TWL visits done by video?

TWL offers flexible visit options to fit your needs. Depending on your care, you may have a video or phone visit with a licensed healthcare provider, allowing for real-time, personalized care where you can ask questions and receive guidance. For some requests, care may also be provided through secure messaging in the TWL portal, where a provider reviews your information and follows up as needed. Visit type is determined based on clinical appropriateness, provider discretion, and the nature of your request.

Can I use my own pharmacy for medication prescribed by a TWL provider?

Yes. When you request medication through TWL, you can choose your preferred pharmacy. You can also update your pharmacy information at any time in the Medication section of your secure TWL patient portal.
All prescriptions are issued by licensed providers based on clinical appropriateness.
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You can manage your pharmacy details here:
‍https://app.topweightlossmed.com/patient-portal/profile?page=pharmacy

Will my provider review my medical history before my visit?

Yes. When you complete your profile, your licensed TWL provider reviews your medical history and health information before your visit. This helps ensure your care is thoughtful, informed, and tailored to your individual needs. All information is handled securely and in accordance with privacy regulations.

Can TWL handle emergency situations?

TWL does not provide emergency care. If you’re experiencing a medical or mental health emergency, please call 911 or go to the nearest emergency room immediately. TWL offers virtual care for non-emergency needs and can help support follow-up care after an emergency when appropriate.

Billing

How much does a visit cost?

TWL’s initial medical visits are $99 without insurance. For a limited time, our Async Mental Health program is available for $39, which includes an initial video or phone visit with a licensed psychiatric provider and, when clinically appropriate, a prescription for FDA-approved medication. All care and prescriptions are provided based on provider evaluation, medical necessity, and individual eligibility. Pricing and promotions are subject to change.

How much does medication cost?

Medication costs can vary depending on the treatment prescribed and your insurance coverage. TWL’s care coordination team will work with you to explore insurance options or identify affordable alternatives when available. For some treatments, medication pricing can start as low as $10 per month. All medications are prescribed by licensed providers based on medical evaluation, clinical appropriateness, and individual eligibility. Pricing, coverage, and availability may vary.

Do you accept HSA or FSA funds?

Yes. TWL accepts HSA and FSA cards as a form of payment for eligible services. You can add or update your payment method at any time through your secure TWL portal using the link below. Eligibility of specific services may vary based on your HSA or FSA plan.

https://app.topweightlossmed.com/patient-portal/profile/update-payment

Can I pay out of pocket?

Yes. You can pay out of pocket using a credit or debit card during TWL's secure checkout process. No insurance is required for many services. Payment options and eligibility may vary by program.

Does TWL accept Medicare or Medicaid?

At this time, TWL does not accept Medicare or Medicaid to remain compliant with applicable laws and regulations. However, you may still access compounded GLP-1 medications by paying out of pocket. We understand this may be disappointing. As we continue to grow and expand access, coverage options may change in the future..

How do I update my payment information?

You can update your payment details at any time through your secure TWL patient portal. Simply go to your profile, scroll to “Payment Method,” select “Update,” and enter your preferred form of payment. You can access the payment section directly here:

https://app.topweightlossmed.com/patient-portal/profile/update-payment

If you run into any issues, our support team is happy to help.

Why do I need to upload a photo of my face or a government-issued ID?

To safely prescribe medication through a U.S.-licensed telehealth provider, we’re required by law to verify your identity. Uploading a photo of your face or a valid government-issued ID helps confirm that you are the authorized individual receiving care and that you meet age requirements (18 or older). This verification step helps protect your safety and ensures TWL complies with federal and state regulations. All identity information is handled securely and in accordance with HIPAA privacy laws.

How do I cancel my account?

While we’d be sorry to see you go, we understand that needs can change. You can cancel your TWL membership at any time by managing your account through your profile in the secure TWL member portal. If you need help or have questions before canceling, our support team is always here to assist you.

TWL Prescriptions & Refills

What medications does TWL offer?

TWL focuses on providing care that’s personalized to you. After reviewing your health history and needs, a licensed provider will work with you to determine the most appropriate treatment plan, which may include prescription medication when clinically appropriate. Medication options vary by condition, state, and individual eligibility. All prescriptions are issued based on provider evaluation, medical necessity, and applicable regulations.

Can I have my medication delivered to my home?

Yes. When medication is prescribed and eligible for home delivery, TWL can ship it directly to your home at your preferred frequency. Medications are sent in discreet packaging to help protect your privacy. Delivery availability and timing may vary based on the medication prescribed, pharmacy partner, and your location.

I currently have my medication sent to a local pharmacy - can I change to at-home delivery using TWL?

Yes. If you’d like to switch from a local pharmacy to home delivery, you can discuss this option with your TWL provider. When clinically appropriate, medications can be sent through one of our medication delivery pharmacy partners and shipped directly to your home. You can also manage your pharmacy preferences and refills anytime through your secure TWL patient profile. Availability of home delivery may vary by medication and location.

Can I use my insurance for prescriptions delivered through TWL's pharmacy?

Possibly. TWL's care coordination team will work with you to explore insurance coverage for prescribed medications when available. Coverage decisions are made by your insurance provider and may vary based on your plan, the medication prescribed, and eligibility requirements. If insurance coverage isn’t available, our team can also help review alternative options to support affordability.

Can I use any pharmacy?

Yes. You can choose your preferred local pharmacy, and TWL will send your prescription there when medication is prescribed. Depending on your pharmacy’s options, you may pick up your medication in person or arrange for home delivery. Pharmacy availability and delivery options may vary by location and medication.

Do you prescribe controlled substances at TWL?

At this time, TWL providers do not prescribe controlled substances. This helps ensure compliance with applicable regulations and patient safety standards. If a controlled medication or in-person evaluation is needed, your provider can help guide you to appropriate in-person care or next steps.

How do I track a medication order that is being delivered to my home?

Once your medication ships, TWL will send you a shipping confirmation with tracking information. You can also check the status of your order anytime in the Medications section of your secure TWL patient portal. If you have questions or need help with an order, our support team is here for you.

Clinical Services

How does erectile dysfunction (ED) care work at TWL?

TWL makes ED care private, convenient, and judgment-free. Your care begins with a secure online consultation, where you’ll share information about your symptoms, medical history, and treatment preferences. A licensed healthcare provider will review your information to determine whether treatment is appropriate for you. If medication is prescribed, it can be delivered discreetly to your home, so there’s no need for in-person visits. For a limited time, TWL is offering $20 off your first ED order. All treatments are prescribed based on provider evaluation, medical necessity, and individual eligibility.

How does hair loss treatment work at TWL?

TWL makes it easy to explore hair loss treatment options from home. Your care starts with a private online consultation, where you’ll share your medical history and upload photos so a licensed provider can better understand your hair loss concerns. Based on your evaluation, a provider may recommend treatment options such as topical finasteride, oral finasteride, or minoxidil (the generic form of Rogaine) when clinically appropriate. Minoxidil is often used to help stimulate hair regrowth, while finasteride works by addressing hormones that can contribute to hair loss. If treatment is prescribed, medication can be delivered directly to your home through the TWL Pharmacy. All recommendations are made by licensed providers based on medical evaluation and individual eligibility. For a limited time, TWL is offering 50% off your first hair loss treatment order. Learn more here.

How does primary care work at TWL?

TWL’s primary care is designed to be a convenient first stop for many of your everyday healthcare needs. Your care begins with a virtual visit with a board-certified healthcare provider, who can help address concerns, answer questions, order lab work when needed, and work with you to create a long-term health plan. You can request same-day or next-day appointments, making it easier to get care without the hassle of in-person office visits. While TWL doesn’t replace emergency or all in-person care, our providers are here to guide and support you when virtual care is appropriate. For a limited time, TWL is offering the first three months free for primary care. All care is provided based on provider evaluation, clinical appropriateness, and individual health needs. For more information, click here.

How does cold or flu treatment work at TWL?

TWL makes it easy to get care for cold or flu symptoms without leaving home. You can request a virtual visit and connect with a licensed healthcare provider by video or phone, often from the comfort of your couch or bed. During your visit, the provider will review your symptoms and medical history and recommend appropriate treatment. This may include prescription medication when clinically appropriate, or guidance on over-the-counter options. If medication is prescribed, it can be sent to your local pharmacy or delivered to your home, depending on availability. Antibiotics are prescribed only when medically necessary, as many cold and flu illnesses are viral and do not require antibiotics. All treatment decisions are based on provider evaluation and clinical guidelines. If you experience severe or worsening symptoms, in-person or emergency care may be recommended.

How do I change my coach at TWL?

Your comfort and support matter to us. If you’d like to switch coaches, simply email support@topweightlossmed.com, and our team will be happy to help make the change. We want to ensure you feel supported and confident throughout your journey.

How do I change my provider at TWL?

If you’d like to see a different provider, you can request a new appointment through your secure TWL patient portal. This allows you to connect with another licensed provider who can support your care. If you need help with the process, our support team is always happy to assist.

How do I sign up for a new care program at TWL?

Getting started with a new TWL care program is simple. As an TWL member, you can explore and enroll in additional programs directly through your secure portal by completing a short intake and virtual consultation, when required.
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For a limited time, TWL is offering special promotions across several programs, including:
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Weight Loss: First month available for $39
Hair Loss: 50% off your first treatment order
Erectile Dysfunction: $20 off your first order
Mental Health: 60% off your first month
Birth Control: $20 off your first order
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All programs begin with a provider review to determine eligibility and clinical appropriateness. Pricing, promotions, and availability may vary and are subject to change.
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You can learn more and get started by visiting your TWL account.

Labs & Testing

How do I upload my test or lab results?

Uploading your lab results is easy. Depending on your care, you may be prompted to upload recent test results during your intake questionnaire. If you need to upload results between appointments, simply log in to your secure TWL patient portal and select “Schedule lab work or upload recent labs.” Your provider will review the information and follow up with you as needed. All lab results are handled securely and used only to support your care.

Where can I get labs or testing done?

If your TWL provider determines that lab work or testing is needed, we’ll help make the process as easy as possible. In some cases, TWL can coordinate at-home testing using a mailed lab kit, which is shipped directly to your door. Your provider will review your results and follow up with you as part of your care plan. Lab options and availability may vary based on medical need and location.

What do my lab results mean?

Once your lab results are received or uploaded, your TWL provider will carefully review them and explain what they mean in the context of your health. In some cases, your provider may recommend a follow-up visit to discuss the results in more detail, answer your questions, and determine next steps if needed. All guidance is provided based on provider evaluation and your individual health needs.

How much do lab tests cost?

If your provider recommends lab testing, an at-home lab kit may be shipped directly to you. The cost for a lab kit is $72.50, which includes shipping. Once you complete the test, you’ll mail it back using the provided materials, and the results will be securely sent to your TWL Care Team for review. Lab availability and pricing may vary based on the test ordered.

Is lab testing required?

Not always. Lab testing is recommended only when your TWL provider believes it’s necessary to support safe and appropriate care. Whether testing is needed depends on your individual health history, symptoms, and treatment plan. All testing decisions are made at the provider’s discretion based on clinical judgment and medical guidelines.

Appointments & Troubleshooting

How long are visits at TWL?

Most TWL visits are 30 minutes, giving you time to discuss your concerns and get personalized guidance. Depending on your needs and provider recommendations, you may also be eligible for shorter or longer visits, including 15-minute, 45-minute, or 1-hour appointments.Some care requests may not require a phone or video visit at all and can be handled through secure online questionnaires that your provider reviews. Visit length and format are determined based on clinical appropriateness and provider discretion.

How do I start my video visit?

Starting your video visit is easy. You can join in any of the following ways:

- Click the secure Daily video link sent to the email address on file with AM Rx (or to your phone if you’ve opted in to SMS messages)
- Sign in to your secure AM Rx patient portal and select “Join visit” from the main page
- Use the link included in the calendar invite sent to your personal calendar

If you have trouble joining your visit, our support team is here to help.

How do I get ready for my video visit?

To help make your visit as smooth and productive as possible, we recommend a few simple steps:

- Make sure your information is up to date in your secure TWL patient profile
- Complete any required paperwork and lab requests ahead of time, if applicable
- Plan to be available 10 minutes before your scheduled appointment
- For video visits, test your internet connection and device in advance

Taking these steps helps your provider focus on your care and make the most of your time together.

What happens after I schedule a visit?

Once your visit is scheduled, you’ll receive a confirmation along with the option to add the appointment to your calendar. We’ll also send you reminders as your appointment approaches, so you don’t have to worry about missing it. If you need to make changes or have questions before your visit, your care team is here to help.

What type of notifications will I receive for my visit?

You’ll receive an appointment confirmation after scheduling your visit, along with reminder notifications if your appointment was booked in advance. These reminders help ensure you’re prepared and don’t miss your visit. Notification delivery may vary based on your communication preferences.

How long will it take for my provider to start my video visit?

Providers do their best to start visits on time, but occasionally there may be a short delay if they’re finishing care with another member. If your visit doesn’t begin exactly at your scheduled time, please stay in the virtual waiting room—your provider will join you as soon as possible. For scheduled visits, we recommend joining the waiting room 5 minutes early. For instant visits, please remain near your device so you’re ready when your provider connects. Thank you for your patience—we appreciate it and are excited to care for you.

TWL FAQ

‍If you are a weight loss member or interested in a weight loss membership at TWL, use this link for weight loss specific FAQs: https://www.topweightlossmed.com/weight-loss-faq